Frequently Asked Questions
Everything you need to know about shopping at Peppermayo.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link to follow your parcel's journey.
What is your return policy?
We accept returns for a store credit within 30 days of purchase, provided items are in their original condition with all tags attached and hygiene seals intact.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and delivery timeframes vary by location and are calculated at the checkout.
How do I know what size to buy?
Each product page features a specific size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.
What should I do if I receive a faulty item?
We are so sorry! Please email our customer service team immediately with your order number and photos of the fault so we can resolve this for you as a priority.